Privacy

What we do with your information

In short: we use what you tell us to call you back about your plumbing problem, and nothing else. Last updated October 2026.

If you call or text us

We’ll have your phone number, and whatever you tell us about the job. We use it to arrange and carry out the work, and to contact you about it.

If you use the “Request a time” form

The form sends us your name, phone number, postal code and your description of the problem, along with any preferred time you pick.

Those details are delivered to our email inbox (hello@callcopperline.ca) by a form service called Web3Forms (web3forms.com), which passes the message on. It is used only to arrange your plumbing visit.

We don’t sell it, share it for marketing, or add you to any mailing list. There is no account to create and no password involved. If you’d rather not use the form at all, just call or text 587-333-8530 instead.

The plumber who does your job

Copperline arranges the job, and a licensed plumber carries it out, either for Copperline or for a partner company with your consent. To do that we pass that plumber your name, phone number, address and description of the problem — the things they need to turn up at the right door and bring the right parts. That is the only company we share your details with, and we share them for no other reason.

Advertising

This website uses Google’s advertising tag. It tells us when someone taps the call button or sends a request after arriving from one of our ads, so we know whether the advertising is working. It sets a cookie in your browser. Apart from the phone number of a call made through a Google forwarding number (see below), it does not tell us who you are, and it is not connected to anything you tell us on the phone. You can block cookies in your browser settings and the call button will still work.

If you call us from our ads page, your call may be connected through a Google forwarding number. Google then records the call’s start time, its length, whether it connected and, for calls over 15 seconds, your phone number. We don’t record calls.

What this website does not do

• No Google Analytics.
• No remarketing and no ad personalisation — the tag counts calls and requests, and is not used to follow you around with our ads.
• No advertising pixels or trackers from anyone other than Google.
• The fonts are served from this website, not from Google.
• We don’t build a profile of you or sell anything about you.

Four things reach another company: the advertising tag above is loaded from Google on every page and tells Google’s advertising servers that the page was opened, submitting the form sends it through Web3Forms as described above, if a partner company handles your job, your details are passed to that company only with your consent, as described above, and tapping the Google reviews link takes you to Google. Nothing else about your visit leaves this site.

How long we keep it

We keep job records for as long as we need them to run the business and meet our record-keeping obligations. If you’d like us to delete what we hold about you, call or text and ask.

Asking us about your information

If you want to know what we hold, or want it corrected or deleted, get in touch on 587-333-8530. It’s the fastest way, and you’ll speak to the person who can do it.